What our patients say about us
Great feedback survey results
We are delighted to say that our recent patient survey gave us some very positive feedback about how we are doing. Here are some of the headlines….
We asked patients to tell us 3 words that first came to mind when they thought of Shoreham Chiropractic Clinic and, as you can see from the image above, words such as friendly, professional, helpful, relaxed and knowledgeable were used most frequently.
Our team of chiropractors also received excellent benchmark score for chiropractic care including:
- 97% satisfied (92% very satisfied) with understanding their treatment/care plan
- 96% satisfied (86% very satisfied) with the quality of treatment
- 94% satisfied with the value for money
It was equally pleasing to know that 88% of patients would recommend us to family and friends.
Booking & service
Of course our chiropractors are supported by our office admin team and so it is great to report that they too had excellent feedback.
We asked patients to think back to booking their last appointment (70% booked at reception, 30% by phone), here is what they said:
- 97% satisfied with the times offered
- 100% satisfied with the helpful courteous staff
- 100% satisfied with the booking process
We also had lots of useful feedback, including that the sofas are quite low and can difficult to get out of, and so in the coming weeks we will look at how we can improve in these areas.
Clinic owner, Sam Bird, comments:
“We are delighted that the feedback has been so positive and thank everyone who took the time to complete the survey. All the feedback received is being looked at closely and will be used to make improvements where we can in the weeks ahead.”
Patient Partnership Quality Mark
The positive survey results come just after the the Clinic was able to confirm that they had also retained the Patient Partnership Quality Mark awarded by The Royal College of Chiropractors.
Note: The survey was undertaken in January 2018 and completed by 73 Shoreham Chiropractic Clinic patients.